Shipping Policy
The shipping cost is determined based on the parcel's weight and the selected postal scheme.
We do not profit from shipping charges.
All parcels are shipped with a tracking number, and delivery times may vary depending on the workload of the postal service.
Typically, shipments are processed during weekends.
Refund Policy
Due to the nature of our products, we do not accept any returns or exchanges. Once you place an order, we will hand make your product and ship it within the next few days. Our team is dedicated to safely packaging every product with love and care.
However, on a rare occasion, should an item arrive damaged during transit we will do our best to resolve the issue by either shipping a new product or issue a refund.
For any damaged items, please contact us at info@pisanacrystals.com with a picture of the damaged item and Subject Line "Damaged Item" for a quick response.
Candle Information.
Our candles are made of 100% soy wax (Soybean) and we use essential oils for the scent.
Soybeans are members of the pea (legume) family of vegetables which makes our candles a vegan and an Eco-friendly product.
Soy wax is cleaner burning and soy candles do not emit the 'diesel-fume' toxins that paraffin candles do.
Essential oils can be used in aromatherapy, a kind of complementary medicine that uses smell to improve your health and can also typically be applied to the skin.
Studies have shown that essential oils may help: Boost mood, reduced stress and increase attentiveness.
All crystals are ethically sourced, we handpick the crystal vendors and the crystals themselves. Making sure they are of top quality.
Candle Care.
First burn - allow the wax to reach the outside rim of the jar to set its "memory".
Otherwise, there may be tunneling.
Each time you burn the candle, it should "remember" to burn out to the rim.
When the top layer of the wax is fully melted, blow out the flame & safely remove your magical crystals.
Crystals are safe to leave inside the candle during a burn, however, please monitor the candle by making sure that the crystals don't damage the wick.
If the crystals begin to interfere with melting process please remove to allow the candle to burn evenly.
Trim the wick 1/4 before every use to avoid "mushrooming".
After the candle comes to an end, simple clean out the jar with hot water and a drop of detergent. You now have a beautiful container to keep your crystal collection or plant a plant in!
We cannot be responsible for a candle that is not being monitored or handled with proper care.